Terms and Conditions

By purchasing a ticket by telephone, online, over the counter, or via a third-party agency you are agreeing to Taunton Brewhouse’s conditions of sale.

Tickets

All tickets are sold subject to availability and by agreement to Taunton Brewhouse’s terms and conditions. Please read them carefully prior to purchase, as purchase of tickets constitutes acceptance of these terms and conditions.

When making a purchase, please remember to check your tickets, as refunds or credits cannot always be issued if tickets have been purchased by mistake. Please contact the Box Office immediately if you believe there is a mistake.

How to Buy Tickets

Online: www.tauntonbrewhouse.co.uk

Tel: 01823 283 244

In person at our Box Office during opening hours (10am – 4pm on weekdays) by cash or card.

Alternatively, you can buy tickets from Taunton Visitor Centre, Market House, Taunton, TA1 1JD, Tel: 01823 340470

Booking Fees

There is a charge of £1 per ticket purchased. This will show as ‘cmsn’ (commission) during the booking and payment process.

Please note, if you are a Taunton Brewhouse Friend you won’t be charged any booking fees on any tickets.

Postage

If you would like your tickets posted to you, there is a £1.50 charge per booking.

Age Policy

Babies aged 24 months and under may sit on their guardian’s lap free of charge.

Children aged 24 months and above will require a ticket.

Baby changing facilities are available at the venue.

Young people under the age of 14 must be accompanied by a responsible person aged 18+.

In the interest of all our patrons, please note that children and school groups are the responsibility of their parent, guardian, teacher or carer, who should ensure appropriate behaviour in all areas of the building.

Concessions

Some productions offer concessionary ticket types. Proof of eligibility may be requested at time of purchase and/or on the day of the event. Please inform our Box Office at the time of booking if you are entitled to a concession, as concessionary rates cannot be applied retrospectively.

We endeavour to provide appropriate age guidance where possible for all performances and screenings, however, these can be subject to change.

Please note that not all concessions are applicable to all events.

Our concession rates include:

  • Child: 16 and under (unless stated otherwise)
  • Senior: 65 and over
  • Students
  • Persons benefitting from state welfare

Reservations

Reservation of tickets for any event will be made at the discretion of our Box Office staff

Refund Policy

We are not able to refund purchased tickets for any event held at or presented by Taunton Brewhouse unless it is cancelled, in which case we can:

  • issue a credit to your account (expires after 24 months)
  • issue a full refund
  • donate the value of your tickets to Taunton Brewhouse

Refunds will only be paid to the person who purchased the tickets and, where possible, the original method of payment.

As self-isolation requirements have been discontinued, we no longer offer refunds on the grounds of illness, or testing positive for COVID-19. Our advice would be for anybody with COVID-19 to follow the latest government guidance, which encourages staying at home (and specifically not attending events).

Personal arrangements including travel, accommodation or hospitality relating to the event are made at your own risk and will not be refunded.

Tickets bought from third-party agents must be refunded at the original point of purchase.

We will attempt to notify you of a cancellation using the details you provided at time of booking, but if you have not provided us with contact details, we cannot guarantee that you will be notified.

If you can no longer attend an event, please notify the Box Office. If you are returning a ticket for a sold-out event, we will endeavour to sell your ticket to someone on our waiting list and process a full refund. However, there is no guarantee your ticket will be sold, and we cannot sell any returns until all available seats have been sold.

Pay it Forward

If you are feeling generous, we hope that you will consider our Pay It Forward scheme. This is where you can donate money to our bursary pot, which will be used to purchase a ticket(s) for someone who may not otherwise have the means to attend an event at Taunton Brewhouse. If interested, please speak to a member of our Box Office team.

Gift Vouchers

Taunton Brewhouse gift vouchers can be purchased from our Box Office during opening hours or online from our website. They can be purchased for any amount and are valid for 12 months. They may be redeemed in part or in full against any Taunton Brewhouse show, film, workshop, or activity.

Our gift vouchers are not valid at any other venue, and we currently do not accept any other form of theatre token or voucher.

Your Visit

Access

We can accommodate a limited number of wheelchairs in all our performance spaces. These spaces are available on a first come, first served basis. Wheelchair spaces can be booked online once your access requirement(s) has been registered with our team over the telephone.

For patrons who require an essential companion to access our venue, we offer one complimentary ticket per patron with access needs. This is currently only available when booking in person or on the telephone. Please note that essential companions must be able to provide adequate assistance in the event of an emergency or evacuation.

Assistance dogs are welcome but please notify the Box Office at time of booking. The owner is responsible for the dog whilst on the premises.

There is a hearing loop in the main auditorium. Please note that the hearing loop is not in use for all performances due to interface with other technical equipment. To enquire about this facility, please contact the Box Office via telephone or email.

We have a limited number of child and adult-sized ear defenders available on a first come, first served bases from the Box Office.

Some performances are BSL interpreted, or audio described. Please see our website for details.

Special Effects

If you are concerned about the inclusion of any special effects during a performance, please contact the Box Office at the time of booking.

Please note that the production team does not always notify the theatre about the inclusion of special effects until the date of the performance. In this instance, we will put up notices in the foyer, so please check these carefully before the start of the performance.

Right To Refuse

Taunton Brewhouse reserves the right to:

  • refuse the ticket holder admission to the premises
  • change programme details without notice
  • provide alternative seats to those specified on the tickets

Behaviour

Drunk and disorderly behaviour or abuse towards staff will not be tolerated.  Anyone in breach of these guidelines will be asked to leave.

Smoking

Taunton Brewhouse is a no smoking building, including vapes and e-cigarettes.

Latecomers

Whilst we will try our best to admit latecomers during a suitable break in the performance, late admission cannot always be guaranteed.

Security Searches

Security searches may be carried out at certain performances and events.

Photography and Filming

Taunton Brewhouse reserves the right to photograph or film in our venue for future promotional activity. If filming or photography is taking place, we will notify you by way of information boards in the foyer.

The use of audience members’ cameras, recording equipment and mobile telephones is strictly prohibited in the auditorium, unless stated otherwise by the visiting company

Food and Drink

Please note only food and drink purchased on the premises at our licensed Bar can be consumed in our venue. Appropriate discretion will be used for those with a medical condition. Drinks may not be taken into the auditorium in glasses – the Bar will provide you with a recyclable cup.

Personal Property

Neither the producer nor Taunton Brewhouse accept responsibility for personal property brought onto the premises.

CCTV

CCTV is in operation throughout Taunton Brewhouse for rthe purpose of crime prevention and detection.

Data Protection – GDPR

Taunton Brewhouse adheres to the Data Protection Act. When processing your booking, the Box Office will ask for your name, address, and telephone number. This is essential for all non-cash bookings.

Marketing

When you contact us for the first time either in person, over the phone or by registering on our website, you will be asked how you prefer to be contacted in the event of essential communication i.e. changes to your booking.

You will also be asked whether you wish to receive marketing materials by post or email. If you choose to join our mailing list, we will keep you informed of forthcoming shows and news from Taunton Brewhouse.

If you would like to check or amend your contact preferences, you can log into your online account and change your settings at any time or call the Box Office on 01823 283 244.

Your information will not be passed on to any other party without your explicit consent and we will ensure that all mailings are relevant to your interests.

You can view our GDPR compliant Customer Privacy Policy here.

Cookies

Cookies are small text files that are automatically placed onto your device by some websites that you visit. They are widely used to allow a website to function (for example, to keep track of your purchases in your online shopping basket) as well as to provide website operators with information on how the site is being used.

We use cookies to keep track of your shopping basket as well as to identify how the website is being used, what changes we can make to improve the customer experience and navigation of our website.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

Charity

Taunton Brewhouse is operated by Taunton Theatre Association Ltd.  Registered Charity No. 1156472.

Gift Aid

Gift Aid is a scheme that allows charities to reclaim tax on a donation made by a UK taxpayer, which means your donations will be worth 25% more to us at no extra cost to you. If you Gift Aid your donations, we can claim back from the government 25p for every £1 you donate to support Taunton Brewhouse.

Please don’t forget to complete a Gift Aid declaration for your donations if you are a UK taxpayer.

Get in touch

We are always looking at ways to improve so do let us know what we could do to make your visit easier.

Contact Us